hello_john033
May 28, 2026
"I kept having trouble logging into my..."
I kept having trouble logging into my account, and trying to update my address turned into way more of a hassle than it should’ve been. What really annoyed me was feeling like I was being talked down to when I asked for help, like the issue was somehow my fault. Overall, just a frustrating experience.
hello_john408
May 23, 2026
"Description was way off"
I ordered this expecting it to match the description, but it really didn’t. At first I thought maybe I was missing something, but this is where it got annoying, the item just wasn’t like what was advertised at all. Disappointing.
"Rewards feel totally pointless"
I signed up for Gap rewards thinking it would actually be useful, but my rewards never seem to show up correctly. Every time I reach out, support just sends the same copy-and-paste response and nothing really gets fixed. Whoever runs this whole rewards setup needs to get it together, because it’s more annoying than helpful.
Viola-chavis
May 06, 2026
"I usually only shop on gap.com when there’s…"
I usually only shop on Gap when there’s a sale, and the discounts can be good. I got some jeans and kids’ clothes for way less than full price, so I felt like it was worth it — although I did kind of wonder if I should’ve waited to see if the prices dropped even more. Shipping was decent, not exactly fast, but not bad either. The only thing that bugs me is when promo codes don’t apply to everything, which always makes me second-guess what I’m buying. Still, if you’re shopping the sale section, it’s definitely worth a look.
ChesterFord
April 28, 2026
"Arrived Quickly, Box Was a Little Dented"
It showed up fast, which was nice. The box was a bit dented when it arrived, though maybe I’m being a little picky since the item itself seemed fine.
"My payment went through fine, but…"
My payment went through fine, but the pages took way too long to load. I also found the coupon part kind of confusing and wasn’t totally sure if the discount was actually applied. It worked in the end, but the whole process felt a little “slower” and more “complicated” than it needed to be.
katherineferkovich9870
April 26, 2026
"A little worried at first, but it worked out"
When the package showed up, I was a bit annoyed because the bag was wrinkled and I thought the clothes might be messed up too. But once I opened it, I felt way better because everything inside was totally fine. So yeah, a little frustrating at first, but in the end I’m happy with it
hello_marcus998
March 24, 2026
"Delivery was late both times"
My delivery was late twice, and the tracking barely updated, so I had no real idea what was going on. It felt like once they had my money, getting the order to me on time wasn’t much of a priority
"Love the clothes, but the website is confusing??"
I’ve always liked Gap clothes, but shopping on their website was kind of frustrating. The filters would randomly reset, some pages loaded really slowly, and when I went back, the size options seemed to jump around?? Checkout did work in the end, but it took way more clicks than I expected. Also, a few sale items showed as available, then suddenly disappeared once they were in my cart. Overall, it just felt clunky
Kathleen.tucker
March 11, 2026
"pretty frustrating trip"
I went in just to return a pair of jeans and it felt like the staff was annoyed I was even there.. had to wait a while, the racks were kind of a mess, and nobody really seemed interested in helping. not the best experience
Gabriella.silk
February 26, 2026
"Not What I Expected"
Not gonna lie, this wasn’t what I ordered. I was disappointed when it arrived because it didn’t match what I was expecting.
JanetJohnson_53
February 23, 2026
"Am I missing something with Gap customer service?"
Am I missing something here, or is Gap customer service just really hard to deal with? I reached out about an issue with my order and waited days without getting an actual answer, just the same generic response. When someone finally did reply, they still didn’t fix anything or even seem like they read my message. the whole thing was frustrating and felt careless.
denise.Carter
February 20, 2026
"Payment Options Are the Biggest Letdown"
I’m convinced the payment options are the worst part of the whole experience. Everything else could be perfectly fine, but the second you try to pay, it’s like they went out of their way to make it frustrating. Definitely needs improvement.
Richard_allison94
February 08, 2026
"Not Bad on Sale, But Hard to Justify Full Price"
I have mixed feelings about Gap these days. I used to think their stuff was decent, and I still find a few pieces I like now and then, but the prices feel a little high for the quality. Some of the shirts I’ve bought shrank quicker than I expected, and the jeans don’t really feel worth paying full price for. I’ll still shop there, but mostly only when there’s a really good sale
CharlesPurgason
February 03, 2026
"Tracking kept changing and made no sense"
I ordered from gap.com and the tracking situation was a mess. First I got an email saying it shipped, then another one said it was delayed, and then the tracking link just sat there with no real update for days.
It felt like the delivery date kept turning into moving goalposts, and I was stuck checking it myself over and over with no clue when it would actually show up. Customer service just repeated the same vague info I already had, which made the whole thing even more frustrating.
"Frustrating checkout experience"
The sizes disappear so fast, but it’s not even about that. What really bothered me is that checkout canceled my order again after I thought I had everything set. Super frustrating when you finally find what you want and still can’t actually buy it
david_Izzo04
January 15, 2026
"I placed my order earlier in the week..."
I placed my order earlier in the week and was expecting everything to go through like normal. A couple days later, I found out it had been canceled, but I wasn’t given any clear reason why. I reached out to support the same day, hoping they could fix it or at least explain what happened, but the replies felt dismissive. By the time I got a response, it seemed like they didn’t really care about helping me sort it out
TiffanyPrice
January 05, 2026
"Runs a Bit Big"
It runs a little big on me, which wasn’t a huge deal, but I probably could’ve sized down. Other than that, it’s fine, just something to keep in mind if you’re between sizes.
Martha_amoa77
December 30, 2025
"Kind of Disappointed With the Quality"
I ordered a hoodie and two tees from gap, they just feel a lot cheaper than I expected. Maybe I’m being too picky, but the hoodie started pilling after just one wash, and the shirts shrunk in a weird way that doesn’t really fit right anymore. For the price, I thought the quality would be better. I’ve liked gap in the past, so I’m not sure if I just got unlucky, but this order was disappointing.
hello_william641
December 28, 2025
"Decent clothes, but the emails are a lot"
I’ve always liked Gap’s clothes well enough, and the site is easy to use. Nothing too fancy, but it gets the job done. My main issue is the amount of emails. I unsubscribed once and still kept getting promo messages often, which got annoying fast. I don’t mind the occasional sale notice, but this felt like too much.